# Iframe Publisher Support Tickets

Here is the detailed documentation for 

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## How to Use Iframe Publisher Support Tickets

### Overview

The **Iframe Publisher Support Tickets** system allows publishers to manage and track support tickets seamlessly within their platform using iframe integration. This guide explains how to set up and use the iframe for accessing TyrAds' publisher support ticket system.

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### Prerequisites

Before integrating the iframe for support tickets, ensure you have:

1. **API Key**: A unique identifier for your account.
2. **API Secret**: A secure token for authentication.
3. **User ID**: Your unique publisher ID.
4. **Platform Information**: Specify whether you’re using "web" or "mobile".
5. **Campaign ID**: Optional, if related to a specific campaign.

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#### Steps: Embed the Iframe Widget

To integrate the iframe widget into your platform, follow these steps:

**1. Copy the Iframe URL**

Use the following iframe url:

```html
https://publisher-support.tyrads.com/?apiKey=YOUR_API_KEY&apiSecret=YOUR_API_SECRET&userID=YOUR_USER_ID&platform=PLATFORM_TYPE&campaignID=CAMPAIGN_ID

```

**2. Replace Placeholder Values**

Replace the placeholders in the iframe code with your actual credentials:

* `YOUR_API_KEY`: Replace with your API Key.
* `YOUR_API_SECRET`: Replace with your API Secret.
* `YOUR_USER_ID`: Replace with your User ID.
* `PLATFORM_TYPE`: Specify "web".
* `CAMPAIGN_ID`: Replace with the Campaign ID (optional).

### Features of Publisher Support Tickets

* **Ticket Submission**: Publishers can submit queries or issues directly through the iframe.
* **Ticket Tracking**: View and track the status of submitted tickets in real time.
* **Campaign-Specific Queries**: If a campaign ID is provided, tickets can be linked to specific campaigns.

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### Troubleshooting

#### Common Issues:

1. **Iframe Not Loading**:
   * Verify that all credentials (API Key, Secret, User ID) are correct.
   * Ensure there is no typo in the iframe URL.
   * Ensure your campaignID is correct.
2. **Authentication Errors**:
   * Confirm that your API Key and Secret are valid and active.

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### Conclusion

Iframe Publisher Support Tickets provide a streamlined way for publishers to manage their interactions with TyrAds support directly within their platform. By following this guide, you can ensure proper setup and efficient use of this feature.


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```
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```

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