Your device has been blocked. If it was registered as a test device, please inform us so we can investigate and resolve the issue. Otherwise, follow these steps:
Uninstall the app that includes the SDK, ensuring all associated data is removed from automatic backups.
Reset your GAID by navigating to Settings > Google > All Services >Ads and selecting Reset Ad-ID.
Re-register your device as a test device using the new GAID (refer to the instructions above for guidance).
There is 2 cases on this issue:
Your device has been blocked, In this case, follow the steps outlined under the An Operation fails with exception "No offers available.
There are not active offers associated with your account.
"No token was provided. Please check your request"
"Your session has expired or the token provided is invalid"
These errors occur when the JWT token is missing or has expired.
You must request a new JWT token from our authentication endpoint for each user and each time they access the offerwall.
Each JWT token is valid for 7 days only. After expiration, a new token must be generated to avoid these errors.
Last updated
