Known issues

An Operation fails with exception "No offers available".

Your device has been blocked. If it was registered as a test device, please inform us so we can investigate and resolve the issue. Otherwise, follow these steps:

  1. Uninstall the app that includes the SDK, ensuring all associated data is removed from automatic backups.

  2. Reset your GAID by navigating to Settings > Google > All Services >Ads and selecting Reset Ad-ID.

  3. Re-register your device as a test device using the new GAID (refer to the instructions above for guidance).

There is 2 cases on this issue:

IFrame Error Messages

  • "No token was provided. Please check your request"

  • "Your session has expired or the token provided is invalid"

These errors occur when the JWT token is missing or has expired.

How to Resolve

  • You must request a new JWT token from our authentication endpoint for each user and each time they access the offerwall.

  • Each JWT token is valid for 7 days only. After expiration, a new token must be generated to avoid these errors.

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